Unable to add rows in embedded list

rupsingh_mathwa · ‎04-26-2017

I have access to cmdb table but how I can add a row here in embedded list like this

For some records it is allowing to add and for some records it is not.

Please help me out.....

Andras Kisgyorg · ‎04-26-2017

HI Rupshing,

Sorry I realized I was wrong. You do not need to disable the client scripts for that - you can re-enable - there may be a good reason why they are in place.

There is however a list control option on both Asset and CI lists, which says "omit if empty", meaning the Asset and CI embedded list do not show if there is no associated CI or Asset with the given Hardware model.

You can check this setting with a record where you see the embedded list:

Again, there may be a good reason for this configured that way, that it is not advised to relate CIs / Assets to hardware from this place if there is none already.

Please let me know if this helped.

Best regards,

Andras

View solution in original post

sergiu_panaite · ‎04-26-2017

Might be a different CI class and you might be restricted by ACLs. Try as admin to Debug ACLs and see what's the difference between those 2 CIs for that embedded section.

rupsingh_mathwa · ‎04-26-2017

Hi Sergiu,

Thanks for the reply.

It is not allowing me to enter any record from any class, as you can see in the screenshot...

Regards,

Rupsingh

Andras Kisgyorg · ‎04-26-2017

HI Rupsingh,

Can you pls check if the Model Category of your Hardware record is "Bundle" by any chance - where you experience that CIs embedded is disabled ?

As there is a client script "Hide sections when needed" on [cmdb_model] table which seems to disable the Configuration items embedded list for Bundles.

Please let me know if this helped.

Best regards,

Andras

rupsingh_mathwa · ‎04-26-2017

Hi Andras,

Thanks for the reply.

I have disabled those client scripts, and made changes to model category as you explained.

But still it is not allowing me to insert any record.

Regards,

Rupsingh