Unable to create a standard change request record using script.

[Chintha Murali]

I am trying to create a standard change request record using script. But the change is getting created as a normal change. 

var chg = new GlideRecord('change_request');
chg.initialize();
chg.type = "standard";
chg.std_change_producer_version = '16c2273c47010200e90d87e8dee49006'; // Sys ID of the Standard Change Templates version
chg.applyTemplate('Clear BGP sessions on a Cisco router');
chg.insert();

I am unable to set the model to standard. Please help me with this.

[Periyasamy P]

This is working fine in OOB instance. Better check, is there any business rule running in your instance to set this change type.

[Chintha Murali]

I tried in my PDI, it creates a normal change. But I need a Standard change to be created.

[Community Alums]

Could you please check whether type is mentioned your template - Clear BGP sessions on a Cisco router. If yes, you can remove it and try

[shloke04]

Hi @Chintha Murali krishna 

Please update your script as below and it will work for you. I have tested this in my PDI and works fine:

var chg = new GlideRecord('change_request');
chg.initialize();
chg.type = "standard";
chg.chg_model = 'e55d0bfec343101035ae3f52c1d3ae49'; // Standard Model sys id 
chg.std_change_producer_version = '16c2273c47010200e90d87e8dee49006'; // Sys ID of the Standard Change Templates version
chg.applyTemplate('Clear BGP sessions on a Cisco router');
chg.insert();

Reason why it was updating as Normal because there is a field on Change Form name as Model which has a default value set as Normal and that drives the Type of Change request as well.

So you need to explicitly set the Model and Type both as Standard.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke