Unable to edit multiple records in list view

rin1 · ‎03-24-2021

Hi everyone,

We have recently upgraded to Paris.

We couldn't list edit for multiple records. In the list view, Iam able to select multiple records and update it. But when I open the record nothing is updated. For eg: If Iam selecting 10 records, only the first one is updated.

Is that something related with the upgrade? Before it was working fine.

Does anybody else faced the similar issue, any help is highly appreciated.

Thanks,

Rini

Ankur Bawiskar · ‎03-24-2021

Hi,

yes there were recent posts around this for Paris upgrade

Resolution

The issue was with the below system property whose value need to be set to 3000.

glide.xmlutil.max_entity_expansion

Value to 3000

reference: Bulk update not working in list

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎06-01-2021

It was a known problem from ServiceNow which they have fixed.

Refer these 2 links; it would require credentials to HI portal

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859500

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864044

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader