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Resolved! Advice: SLA on Incident Updates (in-flight updates)

Hey All! First of all: Nice to "Meet" you all" I'm looking for an advice / guidance - hopefully this is a good place to post! Scenario: Incident is being created by Service Desk agent - depending on PRIO we defined "In-flight" updates (def. The maxim...

Restrict choices of a field to be visible on a child.

Hi experts, I have a requirement where we have a field say Type on a cmdb_ci table. This field is meant to have different choices for different classes. FOr example, for class cmdb_ci_server it has 3 choices-  1. Server 1  2. Server 2 3. Server 3 Cla...

Kalyani35 by Tera Guru
  • 1080 Views
  • 6 replies
  • 0 helpfuls

Need to show unique value on choice list

Hello Everyone. I Have a field (B) on my record producer where which is dependent on field A. Now I want to show only unique value in field A. For example on my table field, A contains --> Active store, Active store, Active store, Active store, ACL, ...

TejasviR by Tera Contributor
  • 898 Views
  • 3 replies
  • 0 helpfuls

based on the roles want to set the field editable

Hi team, based on the itil and incident_manager role i want to make field editable on incident form. for example, if user selects the field status = false and qualified = false in the incident form, want to give the permission to edit the field categ...

chinna by Mega Guru
  • 3639 Views
  • 10 replies
  • 1 helpfuls

Removing HTML Tags and retaining same tags

To begin with, all help is much appreciated. Thank you! I have two description fields 1. HTML type 2. String Type When a user adds content to the HTML description (u_description), I am using the following script to copy the content to the string type...

Sam196 by Kilo Expert
  • 1638 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to run a powershell script on the MID server?

Hi, I need to execute a Powershell script directly on the MID server (not use the MID server as a proxy and execute Powershell on a different server). What's the easiest way to do this? I planned on triggering the execution through a scheduled job, b...

Max Nowak by Kilo Sage
  • 9291 Views
  • 2 replies
  • 2 helpfuls

Identify all mandatory fields in Business Rule

The Scenario is When we move the change ticket from new to peer review, need to check if mandatory fields in the change tasks are filled If the mandatory fields of the change tasks are not filled we need throw a error message Is there any prebuilt fu...

Sruthi17 by Kilo Sage
  • 727 Views
  • 3 replies
  • 2 helpfuls

Find Duplicate Records

Hi, In my user table, I'm seeing multiple records with duplicated. Per existing info, the following fields is going to help to identify the duplicate records. 1. Name, 2. sys_id 3.email. Can you help the script with the help of  same Name, Same Email...

glide.ui.ref_ac.startswith property significance

Hi All, I wanted to know the significance of this property on servicenow instance " glide.ui.ref_ac.startswith" . What if I will make it false from true and I will create a record in user perefernce table for specific table to search with conatins . ...

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Roshani by Tera Expert
  • 652 Views
  • 1 replies
  • 1 helpfuls