Resolved! Auto Close Resolved Incidents after certain amount of days
There is a requirement where resolved incidents have to closed automatically after 14 days.
Forum Posts
Provide break between lines for question in variable
Hello, Can anyone please help me on this how to break the lines so that it will show correctly in service portal. I have one variable of type select box. I need to give break between lines in question. In self service it is showing correctly as shown...
In Procurement purchase Order Table how we will get the 'edit' button in Asset tab as well as in Purchase Order Line item.
Kindly refer the below snippets we are trying to get the edit button for asset tab and POLitem
Closing child Incidents of an Incident that is a child of a Problem
We have a business rule that resolves child Incidents when the parent is resolved. We also have a business rule that resolves child Incidents when the parent problem is completed. What we can't seem to achieve is when the problem is completed, that c...
Resolved! Add to Cart is missing on catalog forms
Hello All,There has been a strange issue on my instance. Add to cart is completely missing on catalog forms. Earlier, we used to have the option as usual. I have tried these but no luck. 1) No Cart is set to false2) Portal Settings are fine3) No rece...
Calendar in Workspace Landing Page
Is there a way to display a calendar on the landing page? I tried with calendar report but its not working.
Send notification to user, assignment group and assigned to when priority of issues is changed
Send notification to user, assignment group and assigned to when priority of issues is changed
Hi All, How to create bulk incidents using excel or any mode in ServiceNow? Please share your thoughts.
Hi All, How to create bulk incidents using email or any source in ServiceNow? Please share your thoughts. Its important Thanks & Regards, SL
Resolved! How to make the attachments transfer from email to target record create using email inbound action?
I need to create an inbound email action so that it creates a record in change request table. Attachments in email -should transfer to attachments in change request record.
Resolved! How to know my instance client secret and client id
How to know my instance client secret and client id.. I'm integrating two service now instances, so I want to provide "one instance client id and client secret" to the another instance, so please help me how to get those. . . . @Ankur Bawiskar @shlok...
How to change "Label" Color in service catalog using client script
Hi All, I'm having an requirement to chnage the font color of "Label" its working in Service portal but not in platform i had used the below code but not working in the platform view Any needful ideas?Thanks
Resolved! Copy Description (HTML) content to ootb Description (String)
I had to create a new Description (HTML) field, so the Service Desk agents can use the field with style formatting (bold italics...). However, for reporting purposes across the company we use the ootb Description (String type) field. I would like to ...
Resolved! Create related list on User Table and Requested Item Table
I am quite new to Service Now but I would like assistance to filter a related list please. On the sys_user table form I am displaying a custom relationship related list based on the sc_req_item table. The issue I have is that the related list display...
SLA Best Practice
We have SLA's at catalog task level.And we have ever growing catalog items in the system.We have SLA Definitions created for different durations and have been using them for all the items.So, is this the best practice or should we use one SLA definit...
| User | Count |
|---|---|
| 33 | |
| 26 | |
| 18 | |
| 12 | |
| 8 |
