Unable to get catalog item of current task -Business rule / email notification

[Sin]

Hi Guys,

I have created once email notification ,it will be triggered when task is created for my ritm.

Here I need check one condition, this email notification should be triggered to only one catalog item.

So I am trying to get catalog item name through script and filter condition,both are not working. am not getting ritm value.
As another way I tried the same in background script as well to trigger event ,from there to trigger notification ,am unable to get current task's ritm number.

Please refer my below script which I have used in both email notification and business rule.

Table name I have choosed as : sc_task

Note: The Same script works in background script

(function executeRule(current, previous /*null when async*/ ) {
var ritm,answer;
gs.log('1' + current.number);

var tab=new GlideRecord('sc_task');
tab.addQuery('number',current.number);
tab.query();
if(tab.next()){
gs.log(tab.request_item);
ritm=tab.request_item;
}

var tab1 = new GlideRecord('sc_req_item');
tab1.addQuery('sys_id', ritm);
tab1.query();

if (tab1.next()) {
gs.log('catItem' + tab1.cat_item);
if (tab1.cat_item == '03c1fe251b018414c6e62f89bd4bcb82') {
answer = true;
} else {
answer = false;
}

}

gs.log('3' + answer);
})(current, previous);

Anything wrong with my code? Can anyone help me to fix this issue?

Thanks in Advance!

[Ankur Bawiskar]

Hi,

you can give this in the condition of the business rule itself; dot walk to the request_item -> cat_item -> name field and give your catalog item name

Can you share the condition of business rule here?

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Sin]

tried this Anukar, No luck .Notification is not getting triggered.

[Harsh Vardhan]

below one line of code will give you the cat item name

current.request_item.cat_item.getDisplayValue()

Note: make sure the catalog task is available while running the code. 

can you confirm how did you setup the notification ? is it event based or record based ? what table have you selected on notification . if you have selected sc_task table as table then you dont need to write glide record here. one line of script will work here. 

[Sin]

yea Harshvardhan. I have choosed sc_task table only in both nofication and business rule.

tried to trigger based on event based and record based as well.The thing is current.request_item is empty thats why nothing is working.

Even your code returns empty only 😞