Unable to link problem records to the new change request.

[vipuljay]

As an ITIL user unable to link problem records to the new change request.

In the new change request form i am trying to link problem record. I am able to add only with the admin role. 

[Saurav11]

So what exactly is the issue?

[vipuljay]

As an ITIL user I am unable to link problem records to the new change request.

[Saurav11]

So when the ITL user clicks on edit button selects the problem and save it you don't see any record is it?

[vipuljay]

Yes Sourav you are correct.

[Saurav11 · Accepted solution]

The Problems you are trying to ag are hopefully active and not closed problems.

Because closed problem will not be tagged.

Please mark answer correct based on impact.