Unable to see Complete button in the Problem Task for ITIL Users

[sindhu43]

Hi,

I have added ITIL Role for Start Work Button and Complete Button UI Actions in the Problem task. And ITIL users can view start button in the form but not complete button.

Can someone help me why ITIL users cannot see Complete button in the Problem task even though role is provided in the UI Action?

      

Thanks in Advance!!

[Musab Rasheed]

Looks like user needs 'PROBLEM_ANALYST' role in order to see that button, give role and see if that works, mark my answer as correct if that resolves issue

Regards

[shindeprati]

User has PROBLEM_ANALYST role still complete button is not visible. 

Thanks in advance!