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Unable to see the core plugin code for SNC.KnowledgeHelper() - in the knowledge center workspace

LydiaChester
Tera Contributor

I am unable to check this core code -  SNC.KnowledgeHelper() - that comes along with the plugin in the knowledge center workspace. I need to know what the functions canread(), cancontribute() and 

getUserKnowledgeBases() are checking, as we are suing these functions in the workspace.
1 ACCEPTED SOLUTION

Tanushree Maiti
Tera Patron

Hi @LydiaChester 

 

SNC.KnowledgeHelper()  is core, server-side Java code embedded in the platform. Its underlying functions cannot be viewed or modified  or it is not exposed to us.

 

You can raise a Case (Hi-Ticket)  with your Servicenow Vendor to get assistance.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

4 REPLIES 4

LydiaChester
Tera Contributor

sorry -- not suing... its ***using

LydiaChester
Tera Contributor

I would like to know the functionality behind these functions

Tanushree Maiti
Tera Patron

Hi @LydiaChester 

 

SNC.KnowledgeHelper()  is core, server-side Java code embedded in the platform. Its underlying functions cannot be viewed or modified  or it is not exposed to us.

 

You can raise a Case (Hi-Ticket)  with your Servicenow Vendor to get assistance.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Tanushree Maiti
Tera Patron

Hi @LydiaChester 

 

This two core code are exposed for us.

TanushreeMaiti_0-1784559374466.png

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti