Unable to send email notification

[NBK]

Hi

I used to send the email notification to the concerned group when the required conditions meet through Business Rule.

I created an Event Registry, Email Notification and Business Rule.

Everything is fine but there is an issue with the Email Properties. Pls help me in this how to overcome.

[Sujatha V M]

@NBK Please find the link for reference,

As you can see the above screenshot added by me states “Configured and Maintained by ServiceNow”. Incase if you are unable to proceed further, have a support case raised with ServiceNow to have it configured. 

https://www.servicenow.com/community/developer-forum/how-to-configure-new-pop3-email-account/m-p/238...

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Seraj]

Hi @NBK 

Can you share snapshots of your email notification configuration and the calling script from business rule.

Best Regards

Seraj

[NBK]

Hi @Seraj 

      

[swathisarang98]

Hi @NBK ,

Can you go to Event Log under system Policy and check whether when condition are met event is getting triggered or not and also inside business rule put a log gs.log and try whether the log is coming or not ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang