Unable to set field 'comments' to value "Test ATF". Field comments is not editable

[Srinivas K]

Hi All,

I am having 1 test step to update comments when Re-open incident UI Action is clicked. Step number 6 is getting failed.

Unable to set field 'comments' to value "Test ATF". Field comments is not editable , this failure message is appearing.

Kindly guide what changes are required

[Community Alums]

Hi @Srinivas K ,

 Seems like this is a known issue. Refer to this thread :

https://www.servicenow.com/community/developer-forum/atf-failure-unable-to-set-field-comments-to-val...

[Srinivas K]

Hi @Community Alums 

I see it is mentioned as a bug in ServiceNow itself as per the comments mentioned in the link provided.

Is there any workaround or solution for this .

[Ankur Bawiskar]

@Srinivas K 

did you check these things?

1) is the field editable

2) any ACL or client script or UI policy is making it readonly

3) what happens when you manually click that UI action

[Srinivas K]

Hi @Ankur Bawiskar 

1.The field is ediatable, it appears on form and also as mandatory when reopen incident is clicked.

When we click the UI action manually , the comments field appears as mandatory and we will enter the comments and the incident gets resolved

In UI action 'Reopen Incident' it is mentioned to make the comments field mandatory. So until that time, the field is not available on form, Once after UI Action is clicked, then only it comes on the form.