Unable to set up approvers for standard change templates

[steve-59]

Hi,

We have just loaded the new Standard Change plugin but we are having issues with setting up approvers.

I have added the approval_admin and approver_user role to a number of users but each time we try to create a new standard change template we get the following approval message "No Approver present. Please request System Administrator to configure Approvers".

As System Admin I have added 2 approvers to a STDCGH ticket and the approvers state is set to "Not yet Requested" but each time I try and request approval I get the same message so cannot create the template.

Please can you confirm if I am doing something wrong or if the approver roles are not working correctly.

Thanks

Steve

[Dominik Stolarz]

Hello Megha,

Could you please tell me how to change OOB group for the standard change template approval? 

Kind Regards,

Dominik