Unable to upload update sets XML in my new instance.

[Ehab Pilloor]

Hi everyone,

I have an issue wherein I cannot upload XML from my previous instance which was reclaimed, to my new instance (both are same version - Vancouver). I tried uploading a lot of times but the XML file doesnt show up in the Retrieved update sets list after uploading via the Related Link shown in the pic below (Import update set from XML). I have tried in other version as well and the same case follows. I have also tried releasing the instance and requesting an instance again but to no avail. Any help would be appreciated. 

Regards,

Ehab Pilloor 

[Tony Chatfield1]

Hi, can you see your uploaded records in sys_update_set ?
Did you complete the update-sets and use the form UI 'Export to xml' ?
If not you have just exported the 'sys_update_set' record\container and not the update-set content, and this could explain why you cannot see the record in retrieved update-sets.
If you open the update-sets with a text editor, do all of your 'updates' show?
Perhaps you could share one of the update-sets as xml\text so that it can be reviewed.

[Sumanth16 · Accepted solution]

Hi @Ehab Pilloor ,

Description

Update sets imported via the Import Update Set via XML option fails to load

Release or Environment

All Releases

Cause

The imported file is just the xml of the local update set, i.e. the sys_update_set record and not the remote update set sys_remote_update_set record.

This happens when the user exported the xml from the list view of the local update set record or the hamburger icon of the local update set as 'Export XML' on the source instance. Therefore the XML does not have the sys_remote_update_set tag and the other update set record field tags and data in it and therefore not imported into the Retrieved Update Sets module when imported.

Resolution

1. Go to the local update set record in the source instance.

2. Use the 'Export to XML' Related link URL to generate the remote update set file that can be used to import in the target instance. 

https://<instancename>.service-now.com/nav_to.do?uri=sys_update_set.do?sys_id=<sys_id_of_local_updat...

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Thanks & Regards,

Sumanth Meda

[Ehab Pilloor]

Hey,

Your answer makes sense but my instance is reclaimed so these xmls that I have are of no use. Thanks for the information. A mistake to remember.

Regards, 

Ehab Pilloor

[sekharsai38]

I struggled and sorted by ur help. Thanks a lot