Unauthorised Change Request event : ci.change.unplanned
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02-17-2020 04:31 AM
Does anybody know how or from where the event ci.change.unplanned is triggered in case any update is done on ci which is an application service without any change related to it ?
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Change Management
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02-17-2020 04:37 AM
you will find script actions
System Policy >> events >> script Action
NAme : Create Unauthorized CI Change
https://<your instance ID>.service-now.com/nav_to.do?uri=%2Fsysevent_script_action_list.do%3Fsysparm_query%3Devent_nameSTARTSWITHci.change.unplanned%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue
If my answer helped you, kindly mark it as correct and helpful.
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02-17-2020 04:48 AM
Hi Harshvardhan,
Thanks for the response.
The script action that you are mentioning here works after this event has triggered. What my question here is how this event is being triggered so that this script action works.
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02-17-2020 05:33 AM
have you checked the below doc link ? hope it will help you. let me know if it does not help.
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02-20-2020 01:12 AM
yes, I had checked this documentation in the first go before posting on community. The documentation states that the event is automatically generated. But how or from where (script) it is generated is not mentioned.
