Unwanted Banner coming in the login dashboard

[Avik Kumar Dutt]

Hi All,

When ever I login to service-now, it redirects to the native UI with the following url - 

https://xxx.service-now.com/nav_to.do?uri=%2F$pa_dashboards_overview.do

In this dashboard, after the Washington upgrade, we are noticing an additional info message in the banner like - "Learn how to move to Platform Analytics Experience".

Can anyone help how to remove this additional banner or revert it to how it was before the upgrade?

Screenshot attached for reference.

Thanks and Regards in advance,

Avik.

[VishalSingh_01]

@Ravi Chandra_K - Hey Ravi, I could not find any records in that table(sys_ux_banner_announcement).

Regards,
Vishal

[Community Alums]

Hi @Avik Kumar Dutt, did you able to remove this banner message? we do have the similar issue in our Xanadu upgraded instance.

Thank you!

[ersureshbe]

Hi,

Can you check below steps and try to inactive the record.

1. Navigate to System UI > Images and click New.
2. Enter a Name for your image. ( if you know)
   Valid names must end in .gif, .png, .jpg, or .bmp.
3. Click the Click to add link in the Image field, and select and deactivate the image.
4. Click Update

[Community Alums]

Hi Suresh,

Thanks for the reply, I didn't find the image in the images table related to the analytics center. If you are aware of the image name could you please provide the same.

Thank you!

Regards,

Brahma

[Nitesh Kumar1]

hi @Avik Kumar Dutt 
The appearance of the banner is hard coded and is coming from backend code, which is unfortunately not available to edit/disable.
And checking for conditions:
user.hasRole("admin") || user.hasRole("dashboard_admin") || user.hasRole("report_admin") || user.hasRole("pa_admin");

Therefore the banner is not visible to all users. The banner is visible only to a certain audience with roles: admin, dashboard_admin, report_admin as well as pa_admin.