Interaction Duration is coming correctly in Dashboard

Garvit1
Tera Contributor

‎06-02-2025 06:01 AM

Hi Team, 

Interaction duration not coming correct, kindly assist how can I resolve this issue, please find the screenshot FYR.

along with the duration some dates are coming, how can i remove just only show duration.

Garvit1_1-1748869234356.png

 

 

 

 

Regards,

Garvit 

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SANDEEP DUTTA
Tera Patron
Tera Patron

‎06-02-2025 06:18 AM

Hi @Garvit1 ,

It's controlled by a Business Rule called "Calculate Duration" running on "Interaction table", you can fit to your purpose using the same:

SANDEEPDUTTA_0-1748870288570.png

 

 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.
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