Update incident state field when specified 'on hold' date reached

[foster1]

Hi, I'm going round in circles on this and hoping someone can help. I have set up the notifcation as mentioned in:
http://wiki.service-now.com/index.php?title=Creating_a_Simple_Reminder_Email
using an 'On Hold' date/time field in the Incident form (u_on_hold_expiry)

Condition: current.u_on_hold_expiry.changes()

Script: gs.eventQueueScheduled("Incident.reached.end.of.onhold.period", current, gs.getUserID(), gs.getUserName(), current.u_on_hold_expiry);

Event: Incident.reached.end.of.onhold.period

and this is working fine.
What I would like to do is reset the Incident state from 'On hold' to 'Active' at the same time i.e. when the 'current.u_on_hold_expiry.changes()' at the time set in the field, is this possible from the same Business Rule/event or does it have to be done separately? Any suggestions and/or assistance greatfully received.



Foster

[Dan Tolgyesi1]

Hi Foster,

Did you ever manage to get this working, I have tried various script actions to run this as suggested above but I can't seem to get it working, have you been successful with this?

Thanks
Dan