Update or replace existing comments or work notes in Incident Page

[Enrico Domingo]

function commentsDialog() {
    gsftSubmit(null, g_form.getFormElement(), 'comments_dialog');
}

var gr = new GlideRecord("incident");
gr.addQuery('number', current.number);
gr.addQuery("element", "comments");
gr.query();

if (gr.next()) {
    var notes = gr.comments.getJournalEntry(-1);
    //gets all journal entries as a string where each entry is delimited by '\n\n'
    var na = notes.split("\n\n");

    //stores each entry into an array of strings
    for (var i = 0; i < na.length; i++) {
        var data = na[i];
        gs.addInfoMessage(data);
       gr.comments = "testing " + i;
        gr.update();
    }
}

action.setRedirectURL(gr);

How to replace or update all existing comments/work notes in an Incident.

Here we are able to get all comments but we want to update it by adding some text to it instead of adding a new one.

[Enrico Domingo]

i'm having an infinite loop by doing this.

[Ankur Bawiskar]

Hi,

client checkbox - uncheck

onclick field - uncheck

var gr = new GlideRecord("sys_journal_field");
gr.addQuery('name', 'incident');
gr.addQuery("element_id", current.sys_id); // add this query
gr.addQuery("element", "comments");
gr.query();
while (gr.next()) {
    gr.value = "testing - " + gr.value;
    gr.update();
}
action.setRedirectURL(gr);

Regards
Ankur

[Enrico Domingo]

Hi @Ankur Bawiskar like this one?

[Enrico Domingo]

i was redirected to this page.

[Ankur Bawiskar]

Hi,

is the script working fine?

update as this

action.setRedirectURL(current);

Regards
Ankur