We had a workshop with a couple of Service-Now consultants. I thought I had an understanding of how the risk questionnaire and risk calculation worked. As we are now in internal workshops to hash out questions and weights, I feel like there is so...
I am very curious as to some lower level and best practice info around integration w/ LDAP for the purpose of importing users, auth-ing them, importing group/structures.I am familiar with transform maps once the data is at the import set ... but gett...
Is there an easy way to copy a RITM and all its variable values onto a new RITM with a new number? I'd like to create a new RITM and just change one variable. I'm currently creating a script to copy fields and variables one by one. Is there an easier...
Hi Alli have query on incident table.i want to access records in incident table, so that i have created a ACL on incident table,but i dont have read permission in task table, is it possible to access incident table?is incident table ACL works on inde...
Hi team,Some of "out of office" reply from users , are creating incident.Please suggest how to avoid it ?Thanks,
Hi All,I am trying to get the details of a change request usign the JSON service.Url : https://<instance name>.service-now.com/change_request.do?XML&sysparm_query=number=CHG000abc&displayvalue=trueIn the response , I am not able to find any change ta...
Is it possible to set the Request State using Run Script from a Request Item workflow? I tried using: current.request.request_state = 'requested';Not working...
My 3rd party does not have permission to connect with ServiceNow using internet in its server.So he needs to send inbound actions to servicenow using mid server, but its not working.How can we configure this?
Is it possible to add this whole pageInto a dashboard tab? i cannot find the right widget for it beside the KB search. We need to display all other options and categories as shown above
To all experts,We are using Helsinki.There is a requirement. It asked me to create an Incident template, so the team can apply the template to the incident.There is a link which should be inserted to the customer notes field. But the link did not tur...
Hi guys,[Background information]I am very much a rookie when it comes to ServiceNow and only have a few months experience with it.My organization is currently trying to implement Asset Management in ServiceNow. Before ServiceNow our Asset Managment...
New today to Enterprise from Express. We created a new CI Class but now cannot find it listed in the left-hand navigation bar.It is listed in the CI Class Manager (which we didn't have in Express) but how do I make it show so that I can add records t...
Does anyone know why the Country field on the Location table (cmn_location) is not a Reference field on the Country table (core_country)?It seems logical that it should be, and I'm tempted to change it so that it is, but I'm always inclined to think...
I'm trying to figure out how to create an Incident-related Email Client Template which, when used via the email icon/envelope, will depict the name (or userid) of the person who sent the email, and retain that information in the subsequent Activity D...
Hello CommunityI would like to create a new Module "Create New Incident" under Self Service. I know that there is one(pic1) but it shows a list of incidents and a button "New" to create a new incident.Pic1I have created a module " Create New Incident...
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