I just thought I would share something I recently discovered after 6 years of using ServiceNow.Did you know that you can pull a trend chart to show the load balance of incidents created grouped by the time-of-day or day-of-week? I didn't, I had actu...
How to add a "Yes/No" field type on Incident form via Form Design? I only have the option for True/False which isn't what I want. Once I have this I will be able to map through another Yes/No question to this field.
Hi, I have to create one to many relationship . I can do many to many but I don't know how to configure one to one, and one to many relationship. Thanks in Advance. Sushil
Hi all, There's a need of adding Approve/Reject buttons to the actual tickets (Change, REQ, RITM, Incident, etc).This should work just like Approval form. (Buttons should be visible just by approvers.) Is this possible to be done? Thank you very much...
Hi All, Would like to have your inputs on this case.. What is the best way to cancel an RITM? I shall briefly explain my scenario.. Request is auto-approved and RITM has one or two levels of approvals, depending on the catalog item. We have workflows...
Hi, I try to query the sys_audit table to get an old value from a specific field. My proble is the documentkey field. In this field is stored the sys_id from the record. When I use the sys_id directly, I got my result. When I use g_form.getUniqueValu...
During a large incident event - can you choose one of the incident tickets are your "main" ticket and attach the rest of calls that come in to that one incident so you are continually updating one ticket instead of 30+?
I'm using default OOB procurement right now, I'm trying to order and iPhone 5 using the demo data...which has the following options:Option 1: gigs (64, 256)Option 2: color (gold, black, white)When you go to source the request, how do you source the p...
I am a new ServiceNow customer and my company is in the early stages of planning and implementing Hardware Asset Management in the platform. I have a question about identifying computers by use and/or characteristics. For example in our company we ha...
Hi, I have to create a report on SLAs, did they breach or not, so I created one (see below), but I would like to switch the order for True & False values (False first, True second) and if possible change their labels for example False => Achieved, Tr...
Auto set contact type to Self-Service when raising via Create Incident record producer on the Service Portal?
We have several users who are pasting URL's to planning documents in the description field of a change request.The problem is that the URL's are treated as regualr text. We'd like to activate them so that clicking on the URL would open a new window w...
in this image, i want id i select gold color so gold color headphone comes up. so is it possible ?
When state changes to onhold , onhold reason will be visible in incident form anyone give me explanation and when we use this states 1)awaiting caller 2)awaiting problem 3)awaiting change 4)awaiting vendor 5)awaiting info
We are looking for a way to validate the text in a string field as the user is typing via regex. We are using an OnChange Client Script, but the function does not run until the field on the form loses focus. We're looking to trigger the OnChange even...
