Resolved! GetValue and setValue
Folks, looking forward for suggestions. Variable in catalog item has some value, onChange of the field value, i should get the value and then append % to same field and getting error "Out of stack space function. XXX
Forum Posts
Multiple forms with same form section
Any reason I can't use one form section with multiple forms? With all of the extended CMDB tables, I figure there are several sections that will be the same across multiple forms, and would be nice just to update that section once and have all forms ...
Resolved! How I can Bypass Change Approval?
How I can Bypass Change Approval? Requirement: I have one user named “Change Master” when he/she click on “Close Change” (custom btn). Change automatically goes to “Closed” state.(bypass all the approvals) Any ideas would be greatly appreciated.
Resolved! Service Portal - how to make link-button widgets open in new browser window?
Hi Community, I'm struggling to find a way to make external sites open in a new browser window where we have used a link-button widget. I have tried using HTML code target="_blank" but cannot get this working. Does anybody know how to get this to op...
How to check the Task close before closing the Change?
Hi All,We need to close all the tasks where short description of Task contain the string "Dupicate Change Task"Basically if the Tasks associated with the change are active and Short description = %Dupicate Change Task% then thease task should be cl...
Maximum length for Attachment name
Hi, I am trying to figure out what's the maximum length allowed on attachment name.One of our user tried to attach the .msg (email) file and she received an error for the "too long attachment name".... Does anyone know about this? Thanks for your i...
How to restrict users from deleting the record
I have a requirement, I want to restrict user from deleting the record.how to achieve this requirement by DELETE ACL. Thanks, Amarjeet Pal
Resolved! Orchestration / Mid Server Issues after London Upgrade
Hi Guys I recently upgraded our DEV instance to London patch 2, and am working through some tests to remediate any issues post upgrade. I found that the mid servers did not automatically upgrade due to connectivity issues, i was also unable to trigge...
Resolved! i want to delete these two versions?
i dont want to see the versions here, perviously there were no versions there. by mistake it got updated by me. then these versions are showing like this. i dont want to see this. there should be no versions.
Email Masking
Hi All, I have single notification. I want to change the "FROM" of email notification based on "opened by" country. For example: I have 3 countries India, Australia, Canada. If user selected in opened by is from India, it should trigger notification ...
GlideDateTime is not defined function error on client script populated field
Hello, I have created custom field u_on_hold_reminder. This field should be populated by current time + 14 days when On hold reason is Awaiting caller. I created client script which is calling script include to fulfill this. Script include: var Clien...
Resolved! How to trigger a business rule when date becomes current date ?
Hi I am new to Servicenow, Can you please help me on this How to trigger a business rule when date becomes current date ? Thanks, Navya
Use system property in Module arguments
Hello All, I have an issue with using system property in module arguments. Module link type is URL and argument is: kb_feedback_list.do?sysparm_query=article.cmdb_ciINjavascript:new ScriptName().getServices(gs.getUserID()); This script include is cl...
How to redirect to previous page using "Back" button
Hello, I have received request to change behavior of default back button to redirects user to previous page. For example: User is second page of list of incidents. Open one of the incidents and wants to be redirected directly to second pages of the ...
Duplicate Tickets
When you have more than one incident about the same issue, either logged by the same people or different people is Parent/child the best approach? If so how when reporting do you not end up with a duplicate view - picture attached. The first ticket i...
