Update REQ short description and description in Flow Designer

Zack9
Tera Expert

Hi, I'm trying to update the Description and Short Description of a REQ (not RITM).

 

I have a simple catalog item and flow that generates 1 RITM and 1 Task. How can I populate the REQXXXXXXX short description and description fields with catalog variables?

 

Thank you for any tips!

 

 

 

 

1 ACCEPTED SOLUTION

@Zack9 

use Lookup record first on REQ table

You have RITM record so you can get REQ sysId and it will help you query REQ

then use Update Record action

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Hello,
In the step 4

  1. Look Up Request Record (Look Up Record)
    1. Table sc_request
    2. condition - sys ID  is  (3 - Update Record - Requested Item Record - request - sysid

Do you update any more conditions ?