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07-19-2023 12:38 PM
Hi, I'm trying to update the Description and Short Description of a REQ (not RITM).
I have a simple catalog item and flow that generates 1 RITM and 1 Task. How can I populate the REQXXXXXXX short description and description fields with catalog variables?
Thank you for any tips!
Solved! Go to Solution.
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07-20-2023 06:59 AM
use Lookup record first on REQ table
You have RITM record so you can get REQ sysId and it will help you query REQ
then use Update Record action
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-16-2024 05:28 AM
Hello,
In the step 4
- Look Up Request Record (Look Up Record)
- Table sc_request
- condition - sys ID is (3 - Update Record - Requested Item Record - request - sysid
Do you update any more conditions ?