Update REQ short description and description in Flow Designer

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Zack9
Tera Expert

‎07-19-2023 12:38 PM

Hi, I'm trying to update the Description and Short Description of a REQ (not RITM).

 

I have a simple catalog item and flow that generates 1 RITM and 1 Task. How can I populate the REQXXXXXXX short description and description fields with catalog variables?

 

Thank you for any tips!

 

 

 

 

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Zack9

‎07-20-2023 06:59 AM

@Zack9 

use Lookup record first on REQ table

You have RITM record so you can get REQ sysId and it will help you query REQ

then use Update Record action

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Miguel Ferro
Tera Contributor
In response to Zack9

‎10-16-2024 05:28 AM

Hello,
In the step 4

  1. Look Up Request Record (Look Up Record)
    1. Table sc_request
    2. condition - sys ID  is  (3 - Update Record - Requested Item Record - request - sysid

Do you update any more conditions ?

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