Update Selected and Update All

[Bogdan18]

Hi Guys,

Does anyone know if there is a way to control the fields on the form that gets opened if Update Selected or Update All is being used? As our instance is now configured ITIL users have access to both these buttons. I know how to make the 2 options available only for the incident form. I am more interested on how to control the form fields once Update Selected or Update All is being used. I would like to be able to make fields read-only, mandatory etc. The UI Policies don't seem to work on this form.

Thanks,

Bogdan

[Abdul Basha Sye]

Hi @Aravinthakumar ,

Please refer below link for your query,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0753509

Thanks,

Abdul