Update Service field on Incident form

sarabjeet · ‎12-22-2020

Hi,

Can anyone please tell me how to Update the Service field on the Incident table to only allow selections of Application Services.

Regards,

Sarabjeet

Ankur Bawiskar · ‎12-22-2020

@sarabjeet

That business_service field is at task level.

So you will have to create dictionary override for incident table so that it only affects incident table and not other tables which extend task

I could see already out of the box dictionary override for that field so you can update that

1) Configure dictionary

2) In Related list Select the record for Dictionary Override of incident table

3) Select Override reference qualifier as true

4) give this ref qualifier

This is older ref qualifier -> &sysparm_fixed_query=ORDERBYname&sysparm_order_direction=asc

This is the updated one -> &sysparm_fixed_query=sys_class_name=cmdb_ci_service_discoveredORDERBYname&sysparm_order_direction=asc

5) save

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

sarabjeet · ‎01-25-2021

Hi Ankur,

Thanks for your reply and apologizes for delay in response.

Regards,

Sarabjeet

Sim · ‎01-12-2022

Hi Ankur Bawiskar

Thank you for the complete instructions. But the given reference qualifier is not working in my APM simulator task.

what is the correct solution to accept the simulator task below

Simulator Task:

"As an end user, I can only select an application service when associating a Service with an Incident.

Update the Service field on the Incident table to only allow selections of Application Service.

Acceptance Criteria:

I know this is completed when I can only select Application Service class records when using the Service field on the Incident form"

Komaldeep · ‎09-01-2022

Hello Sim

Did you get the solution for Simulator Task? I am also stuck in that task.

Vicky · ‎04-11-2023

Thank you so much! I have been looking through documentation and reviewing courses to find the answer to that question. I didn't find anything that helped until, I came across your answer.

RM4 · ‎03-24-2021

Helllo....I followed the process and changed the Reference qualifier to

&sysparm_fixed_query=sys_class_name=cmdb_ci_service_discoveredORDERBYname&sysparm_order_direction=asc

My task did NOT validate. Any ideas?

Thanks!