That business_service field is at task level.
So you will have to create dictionary override for incident table so that it only affects incident table and not other tables which extend task
I could see already out of the box dictionary override for that field so you can update that
1) Configure dictionary
2) In Related list Select the record for Dictionary Override of incident table
3) Select Override reference qualifier as true
4) give this ref qualifier
This is older ref qualifier -> &sysparm_fixed_query=ORDERBYname&sysparm_order_direction=asc
This is the updated one -> &sysparm_fixed_query=sys_class_name=cmdb_ci_service_discoveredORDERBYname&sysparm_order_direction=asc
5) save
Regards
Ankur
select incident record in dictionary override and make Override reference qualifier as true and in Reference qualifier column add "name=ServiceNow HR - Test" quoted value and update the value and validate the task.
Please update the filter thats it.
