Updated screen does not show in Now Mobile Agent

[Bill Campbell]

I'm trying to update the Edit function on the Incidents Record screen for ITSM Mobile Agent.

I've used Mobile App Builder to try adding a new data parameter for Impact to the Edit incident Action item and added it to the Field values for the parameterized items the Edit Incident action will affect.

When I view an Incident in the Now Agent application and select Edit, I do not see the Impact field on the screen.

I've also used Studio to try and update the Action item for Edit incident task.

I was under the impression that changes made in Mobile App Builder or Studio would immediately affect the screens in the mobile app, after a refresh. Is this not the case? Is there something else I need to do to deploy the update?

[Bill Campbell]

When I look at the Edit incident Action Item in platform view, I am unable to see the Impact and Urgency fields that I do have setup as Writeback Item parameters.

Apparently, I had not set the Field values for the Edit incident Action item in Mobile App Builder. After correcting the Field values, the options do show on the Edit screen in the Now Mobile Agent AND they update the Incident record as expected. BUT, the Field values still do not display when viewing the platform view of the Edit incident Action item.

It works now, but the differences in the views are still a little concerning.

[Vijayalakshmi P]

Hi @Bill Campbell  - Did you check the XML of this Action item? Does it show all your parameters in the <template> tag?

[Bill Campbell]

Sorry for the late delay. We ended up taking this off of the development sprint at the time and was no longer a focus.
What I found was that the Mobile App Builder was not enough to build out the extra fields by itself.
For most of the screens and functions I had to edit and update, I also had to view them in the Platform to perform additional configuration.

After some trial and error, we finally have this working.