Updating room via API, We have ACL Exception error for some rooms.

Akshay03
Kilo Sage

While updating computer rooms with API, we encounter an error for certain room. It's important to note that we are employing a service account for these operations.

Error : {"error":{"message":"Operation Failed","detail":"ACL Exception Update Failed due to security constraints"},"status":"failure"}

I have reviewed the ACL on "cmdb_ci_computer_room" and found that it has the creator role assigned to it. However, I suspect that this may not be the actual problem, considering that other rooms are being updated successfully. The issue seems to be specific to just one room.

Room's install status  :  In-use

1 ACCEPTED SOLUTION

@Akshay03 

seems some logic is restricting the update.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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7 REPLIES 7

@Akshay03 

seems some logic is restricting the update.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

I have attempted to update data from computer rooms in other instances, and it is functioning properly. However, this issue seems to be specific to a single instance, despite the roles being the same across all instances.

@Akshay03 

strange.

please raise a HI ticket

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader