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06-26-2023 04:33 AM
While updating computer rooms with API, we encounter an error for certain room. It's important to note that we are employing a service account for these operations.
Error : {"error":{"message":"Operation Failed","detail":"ACL Exception Update Failed due to security constraints"},"status":"failure"}
I have reviewed the ACL on "cmdb_ci_computer_room" and found that it has the creator role assigned to it. However, I suspect that this may not be the actual problem, considering that other rooms are being updated successfully. The issue seems to be specific to just one room.
Room's install status : In-use
Solved! Go to Solution.
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06-27-2023 01:28 AM
seems some logic is restricting the update.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-27-2023 01:28 AM
seems some logic is restricting the update.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-29-2023 01:23 AM
@Ankur Bawiskar
I have attempted to update data from computer rooms in other instances, and it is functioning properly. However, this issue seems to be specific to a single instance, despite the roles being the same across all instances.
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06-29-2023 01:47 AM
strange.
please raise a HI ticket
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader