user_admin role can't edit fields in group

mauricio23
Mega Expert

‎07-29-2015 09:56 AM

Greetings!

I would like to give team members the ability to administration ( create/edit ) groups.

Per the documentation the role user_admin will enable a user to do this:

http://wiki.servicenow.com/index.php?title=Creating_Groups#gsc.tab=0

However, the only function available to the user with user_admin is to create a group but not set any of the field values. Screenshot attached.

What else is needed to enable a user to create/edit a group?

Screenshot attached.

screenshot1438188964@1X.png

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Michael Fry1
Kilo Patron

‎07-29-2015 10:34 AM

Looks like there is 1 or 2 ACL's preventing writing to those fields. One is a write acl named: sys_user_group.*



The other is named sys_user_group that requires the itil role. Try adding the itil role to confirm.


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