User Criteria - Only relevant company knowledge articles visible to users
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‎06-30-2022 03:01 AM
Hi All,
I have a requirement like users can able to see only their company knowledge articles, It requires a new field 'opco' in knowledge article and matching this with logged in user's company.
I have tried user criteria and added to 'Can Read' Tab in the knowledge base, But it is not working properly, Can anyone please help me to achieve this requirement. Thanks in advance
Please refer below screenshot
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‎07-04-2022 01:29 AM
Is a user's company recorded on the user record? Can't you use the Companies field as Vishwa has suggested.