User is not able to remove user criteria in standard change templete

[Gopal14]

Hi Team,

I have a ITIL user, he is trying to remove user criteria(Available for) for standard change template, but it is not working.

User criteria still showing, even though user has removed that

user is having itil, change_manager roles.

[Ankur Bawiskar · Accepted solution]

@Gopal14 

it means that user is not able to delete record from table "sc_cat_item_user_criteria_mtom"
OOTB there are 2 ACLs for Delete

-> only user with catalog_admin or catalog_manager/catalog_editor with script returning true is allowed to Delete

-> Create new Table.None DELETE ACL and add itil and change_manager role to it

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