User is not able to remove user criteria in standard change templete

[Gopal14]

Hi Team,

I have a ITIL user, he is trying to remove user criteria(Available for) for standard change template, but it is not working.

User criteria still showing, even though user has removed that

user is having itil, change_manager roles.

[Gopal14]

@Ankur Bawiskar 

As you suggested I have added that code, however snc_internal role is not there in my client instance, that is the reason I have not added any role.

Just added script, however it is not working

[Dr Atul G- LNG]

Activate the Explicit Role (com.glide.explicit_roles) plugin to provide the instance with the new snc_internal and snc_external roles for B2B and B2C applications, preventing external users from accessing internal data. Enterprise users (employees) must have the internal role while non-enterprise users (non-employees) must have the external role.

[Dr Atul G- LNG]

Hi @Gopal14 

https://www.servicenow.com/docs/r/washingtondc/platform-security/explicit-role-plugin.html

[Ankur Bawiskar]

@Gopal14 

you gave wrong table name in ACL

I informed to create ACL on sc_cat_item_user_criteria_mtom in my earlier post

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