user profile photos from LDAP active directory not displaying

[kkswamy]

Hi,

When i am trying to import the user profile pictures from LDAP Active directory in to servicenow, hexadecimal number for the photo is truncating so that profile picture is not showing up but where as it is working fine in our dev instance but in test.

Note: i set the thumbnailphoto field max length as  15000 in LDAP import[ldap_import] table but i am wondering why it is still truncating the value of the field.

Any help much appreciated.

PFA screenshot how it is showing in servicenow after LDAP import.

[Ankur Bawiskar]

Hi Swamy,

Following links should be helpful:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0597756

https://community.servicenow.com/community?id=community_question&sys_id=891c0f25db9cdbc01dcaf3231f9619df

https://community.servicenow.com/community?id=community_question&sys_id=89721f61db101fc01dcaf3231f96197d

https://community.servicenow.com/community?id=community_question&sys_id=56d4cfe9dbd8dbc01dcaf3231f96193d

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[kkswamy]

Hi Ankur,

Thanks for the reply, i already browsed all these links but none of them are helping me for my problem.

Regards,

Kotaiah Swamy Kondru.

[kkswamy · Accepted solution]

Hi,

I found the solution for my issue,

we use the mid server for LDAP integration, so when i import the update set from dev to test, becuase of the diffrent sys_id's for the mid servers between dev and test,

Mid server field on Mid server property "glide.ldap.binary_attributes" is not updated with update set, so i should go update this change manually.

then i should restart the mid server in our test instance this change come in to effective.