User unable to see search box?

[doja]

any ideas please?   is there an object within SNow that controls this?

[doja]

it's still not working.   how do i mirror the user's session. I want to view their session so i can see what they're seeing.

Many Thanks

[Michael Fry1]

Does the user have one of these roles: itil,text_search_admin,admin?

Check out Global Text Search properties for list of roles required to use Global search.

[doja]

it's still not working.   how do i mirror the user's session. I want to view their session so i can see what they're seeing.

[ankitaverma]

Hello Doja,

Check once if the global text search is enabled or not.

Go to -->System properties -->global text search and see whether its enabled or not.

If not then enable it.

Thanks

[doja]

Thanks a lot.

it's still not working.   how do i mirror the user's session. I want to view their session so i can see what they're seeing.