Users unable to see Dashboard

[Maria20]

Hello SN Community!

I have a non-itil user that I am trying to grant access to see a Project Dashboard.  However, they keep getting the following message:

I have created a role for this user that is granted share access to the Dashboard (and all the widgets/reports contained).  I tried adding an ACL to the tables as well as granted the user pa_viewer and report_user roles.   Same message.

Any help would be appreciated.

[Anurag Tripathi]

Try this, 

in a non prod instance , Write an ACL to give report and read to those users and see if that solves the issue. This is not a solution but just testing the theory.

[Maria20]

Hello Anurag,

Good thought....I tried that already but it didn't make any difference.

Maria.

[Prabu Velayutha]

Hi @Maria20 

I see from your post that you have already tried adding roles to dashboards and Widgets.

Also did you share the access to those roles as described in the KB article below as fix:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0782092 

If my response helps to solve your issue kindly mark it as helpful & correct.

[Maria20]

Hello Prabu,

Thanks for the response... 

Yes, I have tried that as well.  It did not make a difference, the user got the same access message.

Maria.

[AndersBGS]

Hi @Maria20 ,

If you go to the dashboard properties through the context menu, is there any role restriction set on the dashboard itself?

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders