Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Users unable to see Dashboard

Go to solution
Maria20
Tera Guru

‎09-13-2023 08:35 AM

Hello SN Community!

 

I have a non-itil user that I am trying to grant access to see a Project Dashboard.  However, they keep getting the following message:

Maria20_0-1694619014241.png

 

I have created a role for this user that is granted share access to the Dashboard (and all the widgets/reports contained).  I tried adding an ACL to the tables as well as granted the user pa_viewer and report_user roles.   Same message.

 

Any help would be appreciated.

0 Helpfuls
  • 3,393 Views
1 ACCEPTED SOLUTION

Go to solution
Maria20
Tera Guru

‎10-04-2023 05:30 AM

My colleague figured out what was going on...

I was missing a read ACL to the pa_dashboards for the Role I created.  Once that was created and granted, the users with the role were able to see the dashboard.

Maria20_0-1696422597409.png

Thank-you ALL for your help with this.

View solution in original post

0 Helpfuls
15 REPLIES 15

Go to solution
Maria20
Tera Guru
In response to Leonerd

‎04-16-2024 08:59 AM

Hello Leonerd,

1. Elevate you access to security

2. Navigate to ACLs

3. Create a new ACL for the pa_dashboards with read access

4. Select your user/group that has access to it.

 

Hope this helps.

 

0 Helpfuls