Using Flow Design, can you update/edit a Related list?

Winnie P
Mega Sage

Hello there - Can you use Flow design to edit/update a Related list once a request has been submitted? 

We have a form that has a variable for users to add their Epic record number.  Once the form is submitted, I have been asked to link the Epic record number to the Epic tab in our Related List of the request.  Is this possible via Flow? Appreciate any help.

In the request form the Epic number - sample;

WinniePoelima_3-1680748017058.png

 

Then, can I use Flow to add the Epic number to the related list of the request, here:

 

WinniePoelima_1-1680747872679.png

 

This is my Flow so far where I can add the Epic number to the Quick view notes, but customer prefers to add the Epic number to the Epic (Related list):

 

WinniePoelima_4-1680748144163.png

Thank you.

 

 

2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron
Tera Patron

@Winnie P 

why not.

you just need to update the epic record and update the parent field with RITM sysId and it will start showing in related list

1) Use Update record action and use condition sysId = Variable value

2) then set the field value

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

Hi @Winnie P ,

 

You need to add one more Update record action for epic table (where record sysid will be taken from your variable) and update parent field on epic with RITM sysid

View solution in original post

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@Winnie P 

why not.

you just need to update the epic record and update the parent field with RITM sysId and it will start showing in related list

1) Use Update record action and use condition sysId = Variable value

2) then set the field value

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thank you for your reply Ankur, sorry I am not sure if I understand what you mean? Am I able to use my existing flow/trigger? If so, are you able to provide any helpful screenshots? Regards, Winnie.

Hi @Winnie P ,

 

You need to add one more Update record action for epic table (where record sysid will be taken from your variable) and update parent field on epic with RITM sysid

Awesome. I got it working. Thank you both for your time and help. Here's my working Flow:

WinniePoelima_0-1680821398882.png