Using variables in Standard changes

[sergiocuenc]

Hi all,

We have a huge list of standard changes in our organization.

Some of those standard changes require to receive specific variables to be completed. Let me put some examples:
Restart a server requires to specify which is the server to be restarted and the date of the restart,

Increase the resources of a virtual machine requires to specify which is the virtual server and eventually the resources to be increades.

Question: How must this be managed in ServiceNow? Is there any standard mechanism to open those standard changes and provide while opening them the required variables to be completed?

One possible solution is to use record producers. but with this approach, the problems found are:

- If the change is opened from an incident, the incident is not related to the standard change.

- if you try to open this standard change from the interceptor pagem the variables are not displayed to be filled.

What's the proper way to do this?

Thanks a lot!

[Dr Atul G- LNG]

Hi @sergiocuenc 

The first point, when a change is raised from Incident it gets linked

- if you try to open this standard change from the interceptor page the variables are not displayed to be filled.

Yes, it is not doable. 

[sergiocuenc]

thanks for your comment!

Using a record producer we saw that the change was not linked to the Incident. Not sure why but it was not linked.

However, my main question is: Is there any standard mechanism to open those standard changes and provide the required variables to be completed? (without having the mentioned issues)