Vancouver - catalog item ootb attachment mandatory in certain cases

[Afnan Alkhamis]

Hello guys!

I'm having a bit of an issue with making the ootb attachment of the catalog item on the portal mandatory depending on the answer to another question.

I tried these methods but didn't work: document.getElementById('') ,  getSCAttchmentCount() 

any help would be appreciated

[Sohail Khilji]

@Afnan Alkhamis,

if you want condition less then :

Open the catalog item go to > Portal setting Tab > Enable the check box Mandatroy Attachement... and save..

if you want with condition :

Use this > https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743672

your done....

[Afnan Alkhamis]

document.getElementById('')  doesn't work on the portal as it states that on the link you sent

[Tai Vu]

Hi @Afnan Alkhamis 

To be able to use the getSCAttachmentCount, you need to define the UI Script. Then add it to the JS Include of the Portal Theme.

Check the OTTB KB below from Now Support for steps by steps.

KB0743672 - How to make attachment mandatory with Service Catalog Item on the Service Portal

Let's also have a look to the below thread. It's a nice post about different ways to make Attachment mandatory in Service Portal.

Possible Ways for Making an Attachment Mandatory : Service Portal/Native UI

Cheers,

Tai Vu

[Dr Atul G- LNG]

Hi @Afnan Alkhamis 

Not sure, but did you try the catalog UI policies for this?