Variable Sets - make a field open if the user is part of a group

[BrianS344076034]

So here is the situation we have and what we are trying to do

I have a Variable Set - User Information

It has the following

Customer Name (reference to active users)

Manager - Customers Manager

Business Reason for Request

What we are trying to do

Manager should be read only, unless the person is part of a group that is allowed to select someone else to approve their request.  We have some EA's that have multiple managers that might have to approve.

For the below 

We made a group called SN-Multi Approvers, then I added myself to the group for testing.

I found this as a possible solution

1. Create a Display Business Rule 

1. Navigate to Business Rules in the Application Navigator.
2. Click New.
3. Fill in the form:
   • Name: A descriptive name (e.g., Set g_scratchpad for Group Membership).
   • Table: Select the table where the variable set is used (e.g., sc_req_item, sc_task, or the specific table if used outside the catalog).
   • Active: Checked.
   • Advanced: Checked.
   • When to run:
     • When: Display
4. In the Script field, add the following code, replacing 'YOUR_GROUP_NAME' with the actual name of the group: 

javascript

(function executeRule(current, previous /*null when async*/) {
   // Check if the current user is a member of the specified group and store the result (true/false) in g_scratchpad   g_scratchpad.isGroupMember = gs.getUser().isMemberOf('YOUR_GROUP_NAME');
})(current, previous);

1. Save the Business Rule. 

2. Create a Catalog Client Script 

1. Navigate to Catalog Client Scripts under Service Catalog > Catalog Administration in the Application Navigator.
2. Click New.
3. Fill in the form:
   • Name: A descriptive name (e.g., Make Variable Read Only if Group Member).
   • Applies to: A Variable Set
   • Variable Set: Select the relevant variable set.
   • UI Type: All (ensures it works in both the standard UI and Service Portal).
   • Type: onLoad.
4. In the Script field, add the following code, replacing 'your_variable_name' with the actual name of the variable you want to make read-only: 

javascript

function onLoad() {
   // Check the value from the g_scratchpad set by the Business Rule
   if (g_scratchpad.isGroupMember == 'true') {
      // Make the variable read-only.
      // Use the 'variables.' prefix for variables within a variable set in the catalog environment      g_form.setReadOnly('your_variable_name', true);
      
      // If you have multiple variables, you can set them individually:
      // g_form.setReadOnly('another_variable_name', true);   }
}

1. Save the Catalog Client Script. 

Now, when a user who is a member of the specified group loads the form containing the variable set, the variable will be automatically set to read-only. 

My Assumption is this was designed to make the Manager field READ Only, so I set that to False and it should make is open for anyone that is in the group

Currently its not working, and wondering if I missed something or if anyone has any ideas

[Ankur Bawiskar]

@BrianS344076034 

you should use script include + GlideAjax

If you are not familiar then please take ServiceNow fundamentals course from now learning.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[BrianS344076034]

Still stuck on this if anyone has suggestions

Here is what I have done

Script 1 is in the client 

Script Includes

Second script added to the Variableset

Getting Javascript error in the browser when I change the user