Variable sets not displaying on RITM

[Sooriya3]

Hi

I have 2 variable sets defined on a catalog. On submission, in the service portal the details from both the variable set is displayed, which to me tells me that the data is getting transferred.

However, in the default view in the native UI, only the "lastly" entered variable set detail is getting populated in the "variables" section.

In the workflow both variable sets are collected.

All screenshots attached.

[J Siva]

@Sooriya3 yeah that's what i'm saying..

In your first scenario, you're selecting the 'Backup' option at the end and submitting the form. As per the UI policy, only the 'Backup Request' field will be displayed.
In the second scenario, you're selecting the 'Restore' option at the end and submitting the form. So, according to the UI policy, only the 'Restore Request' field will be shown.
Hope this helps..
Reagrds,
Siva

[Sooriya3 · Accepted solution]

Siva.. understood and fixed now. The fix was to uncheck the "applies on catalog tasks" and "applies on requested items". The data flows now to the RITM and the SCTASK.

Thanks a ton mate.

[J Siva]

@Sooriya3 Glad it helped..