Variable showing backend name on catalog task of field short description.

Raghav22 · ‎03-22-2022

In catalog task of short description field I want to auto populate the Project name and type of service request, For project name it is showing proper variable name because it is string type and for type of service request It is taking backend name of variable (type_of_service_request), field type is dropdown.

Do you have any idea what should be done?

Catalog task--> short description

Thanks,

Raghav

Ankur Bawiskar · ‎03-22-2022

Hi,

you need to use inline script using f(x) and get the display value

var project = fd_data.trigger.request_item.project_name;

var type = fd_data.trigger.request_item.type_of_service_request.getDisplayValue();

return 'Project name: ' + project + ';' + ' Type of Service Request: ' + type;

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Sai Kumar B · ‎03-22-2022

Hi,

1.) The drop-down choice contains Labels and Values

2.) Update your choice values same as Labels (Or) You can modify the existing choice value as per your requirement

Raghav22 · ‎03-22-2022

Hi Sai,

Could you please guide me from where i can update choice values same as Labels.

Shall i go to catalog item where i have created variable Type of request?

Thanks,

Raghav

Shakeel Shaik · ‎03-22-2022

Hi Raghav,

Go to your catalog item,

Open the variable, and below in related lists, you will find choices.

Change the Choices values same as choices labels.

If my response is helpful, then Please mark as Correct Answer/Helpful.

Please check and let us know.

Thanks 🙂

Shakeel Shaik.

Thanks,
Shakeel Shaik 🙂

Raghav22 · ‎03-22-2022

Hi Shakeel,

Confiure--> realted list

In Related list, i am only seeing this choices.

where i can find choice labels.