Viewing related items on a catalog task

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germc
Giga Expert

‎07-02-2014 02:14 AM

Hi guys,

Im looking to see if there is a way to view the Request Items from a Service Catalogue Request on the individual Tasks.

These can be viewed on the actual 'Request' (printscreen below) but it would be great to be able to view these on the Tasks further down the chain.

This would be needed so that when a few tasks under the same request is logged to the same team, the analysts that picks up the first one can view if there are any other related tasks too.

I hope Im making sense. Is this possible?


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Pradeep Sharma
ServiceNow Employee
ServiceNow Employee
In response to germc

‎07-02-2014 06:11 AM

Hi,



Go to system definition->relationship


Applies to table:catalog task[sc_task]


Queries from :Requested item[sc_req_item]


Script:


current.addQuery('request', parent.request_item.request);



Please let me know the outcome.



Thanks,


Pradeep Sharma


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bert_c
ServiceNow Employee
ServiceNow Employee
In response to germc

‎03-30-2015 07:58 AM

Hello Gerald,


Thank you, that worked. I see I need to study when dot walking is appropriate vs Relationships.


Thanks again, Bert


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