We need to create a new catalog item. Once the user enters an email ID, the dependent fields should be auto-populated. This requires integration with a third-party system to fetch user data based on the entered email and populate the relevant fields....
Hi I have a requirement in an existing catalog item that contains three dropdown variables:LevelGradeStageWhen a user submits a request, the system should validate these three variables along with the Requested For user’s location. It should check wh...
Hi SNow Community Can you give me some advice on what is the best way to handle data sources if using multiple OU definitions for LDAP setup. Can I specify the same Import set table for different OUs, as they will use the same transform map? I'm as...
Sorry, I'm learning service now, in the past, only I was created tickets but I want learn more about service now, how can I learn more? Any suggestions?
Hello, I have a requirement to reset the AD password and send it to the user using one password from the flow designer in servicenow. I see in flow designer we have option to reset the password. 1. What I need to pass in the Password field?2. Can we...
Hi, I am trying to pass images by using HTML feild on the service portal. I have followed this articlehttps://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/field-administration/task/render-journal-field-entries-as-html.h...
The Owner field should be mandatory on new catalog item, and it should not affect the old catalog item
Hi everyone,I am trying to build a report (or visualisation via P Analytics) for a manager that shows how many tickets an engineer worked on today, but reassigned to another team/engineer. Example scenario:The engineer receives 10 incidentsWorks on 5...
Hi Everyone,We currently have a three‑strike rule on Incident → Awaiting User that sends reminder notifications to the affected user after a defined inactivity period and may eventually lead to escalation/closure. Problem / Use CaseThere are scenario...
Hi everyone,I’m working on a requirement to auto-register external users via a Record Producer (about NDA Generator).The Scenario:An internal user submits a Record Producer with an external user's email address.A Flow Designer flow triggers to regist...
Good morning, I have two questions about attachments handled in ServiceNow. Regarding privacy: I can restrict access to attachments. Not all attachments, so it can't be a general rule. There are certain Service Offerings that should have their attac...
Hi Community! In the service portal, there is a field "approver" which is a reference field and I wanted to make it read only. Since the field is not a variable set, it is a custom field inside a custom Service Portal cart widget. Catalog UI policy/c...
Hello Everyone, I've created a report on RITM table and in the columns, I've selected the columns from RITM variables. As an admin I can able to see the variables in report but for ITIL users the columns are not visible. Any ideas on why this is not...
Hello Community, Now I know there is a lot of information available on docs and learning content for Change Request Management, but recently I got a feeling that there should be a one-stop shop for Change Mangement information. That is the reason I a...
Hi all,I am working on an inbound email use case where I need to populate the Watch List field on a Case record using the CC email addresses from the inbound email.Current behavior:If there is only one email address in CC, mapping it directly to the ...
