Resolved! change management
Hi guys ,I deactivated the OOTB change flow , how can reactivate it ?
Forum Posts
Resolved! RITM should be closed incomplete, When any one SCTASK is closed incomplete or closed skipped?
Hi Team, The Requested item should not closed complete without all SCTASK is completed. If user try close Requested item without closing all SCTASK give an error message and revert back to the pervious state. Its is working fine. I'm using script : B...
Search source for Standard Change Template
Created a search source for Standard change Template. when i search the 'standard change' in the service portal its listing all the standard changes but when i click on it instead of opening the record it shows like the below. The record opens only w...
Resolved! Prevent form submission if no approval using business rule
I used before insert and update business rule i.e when change request risk is high and state is authorize form should save when atleast one approval is got but without any approvals also form is saving can someone help (function executeRule(curren...
change requst
answer = { u_svp_approval_mandatory: false, u_svp_no_vp: false, u_evp_approval_mandatory: false, u_vp_approval_mandatory: false};var svp_approval_required = false;var svp_no_vp_required = false;var evp_approval_required = false;var vp_app...
Resolved! One person to approve out of a group on a RITM
I have a requirement that for certain ritm's the approval needs to go to 3 people and once 1 of them has approved it then cancels the rest. I tried using group approvals on the ritm but once 1 person has approved it still keeps the rest. What is the ...
The condition operators in OrderGuid rulebase -start with/contains/does not contain are not working
Kindly assist with the following issue:I need to map two catalog items A and B to an order guide based on the value of the variable XYZ, which is a reference to the Software Package table.The requirement is:If XYZ starts with Autodesk, Bentley, Trimb...
Resolved! Conditional Script Writer group after Zurich upgrade
Hi All,After the Zurich upgrade, a new group called “Conditional Script Writer” has been created. All users who have at least the snc_internal role along with any one additional role were automatically added to this group. Can someone explain the pur...
Resolved! User Creation Email with Password Reset Link
Hi community, good day.I have a requirement: there is a notification set up on the User table. I want that whenever a user is created, the notification should be triggered for that particular user. In that notification, there should be an email scri...
Automatic Deployment of Update Sets
Hello Guys, I need a custom solution that automatically picks up changes planned for deployment on the current day, retrieves the associated update set from the implementation plan, and completes the deployment.The solution should follow the sequenc...
The condition operators in OrderGuid rulebase -start with/contains/does not contain are not working
Kindly assist with the following issue:I need to map two catalog items A and B to an order guide based on the value of the variable XYZ, which is a reference to the Software Package table.The requirement is:If XYZ starts with Autodesk, Bentley, Trimb...
How to capture encrpted data on incident for non itil user
Hello Team, We have built a custom encrypted feild on incident form. And the same field is on record producers. When itil user submit record producer by filling the data its getting captured on incident,however when non itil user add the data and s...
How to make order field editable in standard change templates
Hi, In Standard Change Template order field is read only and default value they set to 0.I want to make this field editable for only one group. I have checked this in UI Polices and Client script how they are setting read only for order field. unable...
Resolved! Is testing Activity Logs in ATF still not supported ?
Hello Community, I would like to check whether validating Activity Logs (Work Notes / Comments / Field Changes) in Automated Test Framework (ATF) is still not fully supported.I came across a ServiceNow Community post from around 3 years ago which men...
Resolved! How to display department on the "caller" field - attributes
Good Morning, Please can someone advise, I am trying to tweak the attributes on the Caller field within our Incident (and all other forms) form. We have several colleagues within the business with the same name, so we would like the colleagues names...
