Dear All, I am looking for to create a report to get all survey response in once report like we have one metric called - Incident surveys where we have 2 question - 1- one question have some emoji where value are - happy, satisfied, very satisfied...
We would like to know if we can track who added / removed Sections from Change Request Form Layout ? its not available in Show Versions Couple of sections has been removed in prod
I created a custom table.One of these fields is a reference field on a catalog item.When a non-admin tries to submit the form, the reference field shows 'no matches found'.I have created a read ACL and added the itil role, but the result is the same ...
ServiceNow ACLs: Understanding "Decision Type" – Allow If vs. Deny Unless & Precedence Rules Ever wondered how ServiceNow decides who gets access to what? One crucial setting in Access Control Lists (ACLs) is Decision Type, which determines how acce...
Good morning.!I have requirement to create 2 indicators for Performance Analytics? Indicator 1: Aged IncidentsCriteria: Older than 30 days and state is one of: Open, In Progress, or On Hold.Indicator 2: Aged Request TasksCriteria: Older than 90 days ...
I have an issue whereby a number of interaction records are being created by the 'Guest' account.However, the user who initiates the interaction via the chat icon is logged in and is authenticated.This issue appears to be intermittent.
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Hi Team, In sow view need to add email template icon for problem and RITM forms like below mentioned in the screenshot, how to do this. Currently i can see that email template on the incident and change form. Regards,Abhilasha G T
Hi All,Could you please suggest on below issues.1. I am facing the below error when i tried to delete a custom table which extends cmdb Service(cmdb_ci_service) table.Actually table got deleted, but in the dictionary we have few columns corresponding...
Dear Experts, I am newbee to Servicenow. Could you please let me know how to download the trial version of ServiceNOW so as to enable me to integrate with OIM (Oracle Identity Manager). I am trying to build the basic integration like to OIM to talk t...
Hi everyone, I’m facing an issue where the Requested Item (RITM) form displays differently depending on how it is opened.When I open the RITM directly, the form shows the correct fields and values.But when I preview the RITM from a Catalog Task (usin...
Greetings, people.Question:Is it possible to trigger an email notification when a record is deleted from a table in ServiceNow?Use case:The table in question is a custom table, and all records are created manually. Whenever a record is deleted, I wan...
Hi Team, I am looking to implement a solution to secure specific string and date fields based on user roles. The goal is to ensure that while end users see only masked or encrypted values in the interface, the original data remains intact in the data...
Not using HAM, but using the basic CMDB detailsOn an offboarding form, we have a list collector that shows all the assets assigned to a user.On closure of the task, we want to unassign those assets in the list. Here is what I have it doing, but its n...
I want to display all users in one specific catalog item (sc_cat_item_guide). I added the catalog item sys id on the business rule named user query is displaying correct but, all other catalog item with field reference to users table is displaying ...