VIP field on 'Opened for' on Interactions in Agent Workspace

[Sameer7]

Has anyone been able to this successfully? if so, can you share how you did this?

[Slava Savitsky]

VIP icon only seems to work in the platform UI, not in the Agent Workspace.

[Stefan K_]

You can use onLoad & onChange client script with code:

g_form.showFieldMsg('caller_id', 'VIP', 'error');

Example from incident Caller field:

You can restrict this script to run only in agent workspace by putting "workspace" in the View field of the client script (uncheck Global)

[Mark A_ Miller · Accepted solution]

Thank you Stefan, this solution saved me a lot of time.

[AKASH BANERJEE]

Hi @Stefan K_ ,

please let me know if we can highlight the VIP's in other ways in Agent workspace.