VIP indicator to be enabled within Agent Workspace Incident form. 

Pachee Yang
Tera Contributor

‎08-21-2022 06:09 PM

VIP indicator to be enabled within Agent Workspace Incident form. 

In the platform, the incident form shows VIP when the caller is set up as a VIP user. I need this option to show in Agent Workspace. Where do I need to go to configure this to show in Agent Workspace? 

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Maik Skoddow
Tera Patron
Tera Patron

‎08-21-2022 07:01 PM

Hi @Pachee Yang 

unfortunately this is not possible for the Agent Workspace.

Maik

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Arav
Tera Guru
Tera Guru

‎08-21-2022 07:49 PM

Hi @Pachee Yang ,

As Maik noted, this feature is not available in AW but I had provided a workaround for this in another thread (please see below). Hope that works for you.

https://community.servicenow.com/community?id=community_question&sys_id=2ee460aa1bc1d150c790ece6b04bcb1a

Thanks,

Arav

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