virtual agent custom greeting - setup topic

[Krissy]

Hi, 

When using a custom greeting , type : setup topic. The end and start a new conversation is greyed out. And at the bottom of the box, it does not say "click here to start a new conversation". Please assist.

Thank you

[Mark Roethof]

Hi there,

Can you share more about your custom greeting?

I know this for example occurs when you are not using the Topic Picker.
Or when you are using switchTopic(). (this is an old method, don't use it anymore!)

When using switchTopicById(), the start/end icons are not disabled.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Mark Roethof · Accepted solution]

Hi there,

Any follow-up needed? Or was my answer sufficient?
Let me know.

If your question is solved, please close the topic by marking my answer as correct. This will help others searching for a similar question and will remove the topic from the unsolved list.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Krissy]

@Mark Roethof 

I am using this script for my closing conversation

closing topic

(function execute() {

    vaSystem.endConversation();

})()

The plus sign to start a new conversation was showing but then it stopped. Seems glitchy. In order for a user to start a new conversation after they say "no" there is nothing else they need, they will have to reload the web browser.