Hello,I am creating a catalog item for the first time. Typically I create applications using custom task tables only so the Catalog Item structure (SC_REQ_ITEM and SC_REQUEST) tables are a bit of a new concept. (I do not really see why all catalog it...
Hello All,Can you please provide the details on my doubt on below:In Self-Service Software Deployment - ServiceNow and System Center solution you given approach we need to use three applications/tools (Service-Now, Microsoft Orchestration & SCCM). He...
Some users in the ServiceNow instance can see their Notification Preferences under the related links of their profiles but some of the users are not able to see it. What could be the exact cause of this, will anyone explain this for me?
Hello everyone,I have created the configurations needed to integrate with ADFS for SSO. This is working fine, as people can authenticate themselves via SSO. However, I am stuck with a problem that, when the user tries to open the ServiceNow instance ...
We are wanting to redirect users back to the login page (ADFS Single Sign-On) after they have logged off either the ESS portal or the normal ITIL portal (? - instancename.service-now.com/) then once they have logged back on depending on their role or...
I want to create a child table to Requested Item for RFCs to manage them separately and add a whole bunch of other fields that only pertain to Request for Change requests but out-of-the-box it is not extensible.Is there a particular reason for this? ...
Looking for suggestions on how to handle SLAs when Incidents get transferred between groups. Here is our process: 1st, An Incident is opened through the Helpdesk or Self Service 2nd, it is transferred to a Group. Sometimes, however, it is tra...
I am currently working with ServiceNow to configure and launch the Field Service Management application. One of the requirements is to use a barcode scanner (either external or embedded tablet camera) to scan assets on service calls.For the first pha...
Hi,I am getting 'The RPC server is unavailable' error message from WMI query I am executing from MID server Host.Does this mean a Firewall issue because I am able to logon to same server with my discovery credentials.Any help would be appreciated.Kra...
Soon we will be updating all group names in ServiceNow. I am looking for ideas on how to update the group names within workflows without having to open each workflow. I was thinking of data normalization but not sure if this would work. Right now...
Hi Everyone,All support staff have the ITIL role. We recently built a new table and gave access to it via role B. We then modified the ITIL role so that it contained role B. I was surprised to find out that support staff didn't automatically in...
Seems that I'm missing something easy here. On my Change Request form... I'm trying to enforce some mandatory fields in order to request approvals and think I am over-complicating my solution. At the end of the day, I'm looking for recommendation...
Morning All,I have been given the task of setting up our ServiceNow instances.However - someone kindly imported over 100 update sets full of junk which has caused a lot of things to break and intefere with each other.I was told breifly about Z-Boot w...
Hi,I am trying to create a script where the field displays the maximum value of 2 fields. So for example in Excel we would put in something like =MAX(D3:E3).So in the below example Impact (Monetary) and Impact (Reputation) are both drop downs with a ...
Hello, While reading logs this morning I decided to view the garbage collection activity on our production instance. While reading up on how to decipher it, I noticed that our trended activity closely matches that of the example of problematic usage ...
