Virtual agent topic Keywords not searching

[Sree Gorantla]

Hi,

I activated a OOB virtual agent topic 'open IT Ticket', but i am facing this weird issue that, when i am searching with few of the Keywords in chat it's not showing the topic. For example there is a key word 'issue' for 'open IT Ticket' topic but when i search with this keyword in the chat bot it says 'Sorry, we couldn't find any matching topics'

Is any one facing the same issue, any suggestions will be appreciated.

[Mark Roethof]

Hi there,

You could just add a UI Message for this like below:

Also see an article I wrote about this:
Internationalize your Virtual Agent

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

[NAKUL A R2]

Thanks Mark

[Eric M]

We have created a HI ticket for this will update once we have more info

[Sree Gorantla]

ServiceNow mentioned this is because of keywords being used as stop words. They mentioned that they created a Problem and working on it

[Abhay Somani]

Can you give me problem ticket number? I did found this issue in Madird version too.