VTB Error: "You do not have permissions to modify this record"

[Maria20]

Hello All,

Looking for some guidance on this Visual Task Board (VTB) permissions issue.

Users on a VTB keep getting the error "You do not have permissions to modify this record" when they try to move a ticket from one State lane to another. Even tickets that are assigned to them specifically.  As an admin, I can do this without incident which points me to a permissions problem.

I have already created an ACL on the vtb_task.State for anyone with itil, but it is still now working:

Any help would be appreciated.

Maria.

[Ravi Peddineni]

@Maria20 

Which table records are being displayed in VTB? And does the user who is trying to access the VTB and editing the records have the access to that table?

[Maria20]

Hello Ravindranath!

Thanks for the response.

The table records being displayed are from the [task] table.  And yes, the user has access to that table and its records.

Maria.

[Ravi Peddineni]

@Maria20 

Task table might be the parent table. Could you try to open the record in a new window and check the table name in the URL?

[Maria20]

sc_task