VTB Error: "You do not have permissions to modify this record"

[Maria20]

Hello All,

Looking for some guidance on this Visual Task Board (VTB) permissions issue.

Users on a VTB keep getting the error "You do not have permissions to modify this record" when they try to move a ticket from one State lane to another. Even tickets that are assigned to them specifically.  As an admin, I can do this without incident which points me to a permissions problem.

I have already created an ACL on the vtb_task.State for anyone with itil, but it is still now working:

Any help would be appreciated.

Maria.

[Ravi Peddineni · Accepted solution]

@Maria20 

So it's the Catalog Task (sc_task) table. Could you check if the user has access to that table and record?

[Maria20]

That did it....I updated the ACL for list_edit on the sc_task.State for itil users and it worked!

Thank you SO much for your assistance.

Maria.