Walkup Experience - Appoinments showing portal

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HHarry
Tera Contributor

‎03-23-2026 07:18 AM

We have started to use walkup experience for our internal support bars. We use the portal on a TV to siplay who is in the queue and next to be served. 

However, we dont want appointments to appear in the portal (see attahced screenshot).

 

Does anyone now how we can change the portal to not show appointments? 

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Tanushree Maiti
Giga Patron

‎03-24-2026 04:17 AM - edited ‎03-24-2026 04:18 AM

Hi @HHarry 

 

Check if these KB/post help.

 

KKB0860218 How to adjust display time of Scheduled walkup appointments on the walk-up portal queue

 

https://www.servicenow.com/community/itsm-forum/walkup-experience-can-show-queue-status-without-enab...

 

https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/walkup-experience-configu...

 

https://www.youtube.com/watch?v=5iqDro-cy_o&t=597s

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

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Get ahead with ServiceNow® Walk-Up Experience
Get ahead with ServiceNow® Walk-Up Experience
youtube.com/watch?v=5iqDro-cy_o&t=597s
With the ServiceNow® Walk-up Experience application you can create and manage an on-site IT walk-up venue where requests and issues are fulfilled and solved by experienced and skilled agents in person or remotely. Are you considering implementing ServiceNow Walk-Up experience? Or are you a Walk-up
1 REPLY 1

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Tanushree Maiti
Giga Patron

‎03-24-2026 04:17 AM - edited ‎03-24-2026 04:18 AM

Hi @HHarry 

 

Check if these KB/post help.

 

KKB0860218 How to adjust display time of Scheduled walkup appointments on the walk-up portal queue

 

https://www.servicenow.com/community/itsm-forum/walkup-experience-can-show-queue-status-without-enab...

 

https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/walkup-experience-configu...

 

https://www.youtube.com/watch?v=5iqDro-cy_o&t=597s

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
Get ahead with ServiceNow® Walk-Up Experience
Get ahead with ServiceNow® Walk-Up Experience
youtube.com/watch?v=5iqDro-cy_o&t=597s
With the ServiceNow® Walk-up Experience application you can create and manage an on-site IT walk-up venue where requests and issues are fulfilled and solved by experienced and skilled agents in person or remotely. Are you considering implementing ServiceNow Walk-Up experience? Or are you a Walk-up