Hi Ashok,
Few more ways to do this and whichever suits your requirements better.
- Create this template in the customer's SharePoint and add the link in a field/description of the item so the template can be revised if needed. [BEST SUITED OPTION AS YOU DONT STORE THE TEMPLATE IN SERVICENOW]
- Create a knowledge article explaining step by step guide and have the document attached to this excel. Explained here in detail.
- Add the attachment as a link on the catalog item description itself and the template is also stored in the ServiceNow platform, explained here in detail.
- Mohith has suggested having a new variable created and having the excel attachment show in the form.
Hope the answer has helped you, please mark the answer correct/helpful. Thank you.
-Harneet Sital (ServiceNow Certified Technical Architect)
Find all my ServiceNow articles here
