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how to view a closed incident

Hi All,I am new to servicenow, can anyone help me to know1> if it possible to view incidents that are closed .2>can we assign multiple tickets(change tasks/incidents) at a single go, by selecting all required tasks.

hartech27 by • Kilo Contributor
  • 13908 Views
  • 3 replies
  • 1 helpfuls

Business Service Maps

HiTrying to understand how the business service maps work.We do not have Service Mapping or Discovery or Service 360 or Service Watch. Are these paid subscriptions?Can I still create Business Services and manually related application and infrastructu...

srirao by • Giga Expert
  • 964 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to insert a label_entry via client script

I would like to automatically add a tag to an incident when a state is changed and a user is prompted. Here is my client script code:var lab = new GlideRecord('label_entry');     lab.initialize();     lab.title = 'Incident - ' + g_form.getValue('nu...

Cort1 by • Tera Expert
  • 2163 Views
  • 1 replies
  • 0 helpfuls

Incident Tasks missing

Hi,   we would like to start using Incident Tasks for assigning tasks to different groups so we can keep tasks all together in a single incident.   We noticed that we were missing this tab in our incident view so we have been working with support to ...

derek_h by • Kilo Contributor
  • 4913 Views
  • 14 replies
  • 0 helpfuls

Timeout since SSO

Hi,We have recently implemented SSO using OKTA, and our users are being signed out after an hour or so of inactivity. Whilst it appears we can switch this off (Sessions time out after 5 or so minutes after SSO implementation ) we'd quite like to be a...

mithun1shah by • Giga Contributor
  • 2571 Views
  • 3 replies
  • 0 helpfuls

Catalog Task not created after approval of RITM

I had seen some weird issue on different catalog items where the approver is approving the RITM but the Catalog Tasks were not getting created. When we opened the workflow it was showing as pending for approval but in the approver tab the RITM is app...

User177031 by • Kilo Guru
  • 1676 Views
  • 5 replies
  • 0 helpfuls

Resolved! Licence count

Hi guys,Can anyone tell me how the ServiceNow reps get the list of licenced users(fullfillers) belonging to a Company?Thanks,Arnab

Arnab2 by • Kilo Contributor
  • 3556 Views
  • 3 replies
  • 4 helpfuls

Adding attachment to closed incident

HiI need to change priority for a closed incident from p1 to p4 as it is users requirement.Can I add attachment to closed incident ?please advice.Regards,Nikita Khavnekar

Nikita35 by • Kilo Guru
  • 2549 Views
  • 3 replies
  • 1 helpfuls

Default value not working

Hello,I have a field with a default value that works on new incidents however when I try to use the "update selected" option in Service Now, the default option does not work. Is there a way to make a default option when doing "Update selected" as wel...

dfry123 by • Mega Expert
  • 3186 Views
  • 10 replies
  • 1 helpfuls

Best Practice on Outages Question

We are looking to start using outages in our instance soon.   We have always had it enabled, but it's never been used.   In this post, I'm talking about unexpected outages.   I was wondering what the best practice is on opening an outage.   Should it...

stephaniet by • Kilo Expert
  • 2113 Views
  • 3 replies
  • 1 helpfuls

SLA duration calculation

In servicenow,SLA duration is calculated from Start time to time stamp when the resolved time is updated/State is resolved.But I have a field called Resolved time which is a datetime field on my incident form.Now I want the SLA duration to be calcula...

test123423 by • Kilo Explorer
  • 2001 Views
  • 4 replies
  • 0 helpfuls

Location based Incident Routing- how assignment rule works?

Hi,Location based Incident Routing- to achieve this i used System Policy -> Rules -> Assignment i created Assignment Rule in incident form- when ever user or caller -location is   " India" or "US" - particular group need to set for that incident.But ...

sowmyab by • Giga Contributor
  • 3215 Views
  • 9 replies
  • 1 helpfuls

Hide Related Link

Hi Team,I want to hide Related link, based on the change of field value on form.Appreciate your inputs.Thanks,Rekha

reks by • Kilo Contributor
  • 2164 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to publish bundled items to catalog

Hi,i have got a requirement from the customer to identify the assets requested in catalog as part of the bundled.firstly, how can i publish bundles items to catalog.i have created a category called bundle.then i created bundled model from that catego...

hakansuri by • Kilo Expert
  • 2408 Views
  • 4 replies
  • 6 helpfuls
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