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Change group display name

First post, be kind.  We recently did a fast track implementation and go-live of ServiceNow.   Everything is working pretty well so far, but our third-party implementation team has closed the project and we still have some outstanding things we'd lik...

kchorny by Tera Guru
  • 4439 Views
  • 5 replies
  • 1 helpfuls

Business Rule to Avoid Duplicate Incidents?

We send our Anti-Virus alerts to Service-Now for automatic Incident Creations. We are now using a Cloud based product with is much more aggressive with reporting so alerts are now sent in real time. The problem is that the product is so aggressive th...

jstoneiii by Kilo Expert
  • 5562 Views
  • 9 replies
  • 0 helpfuls

Workflow versions attached to the records

I wanted to confirm, whenever workflow changes are made and new version is published, it gets attached to the new records only and old records still remain associated to older versions of workflow. Is that understanding correct?I also wanted to know ...

Ruchi19 by Mega Contributor
  • 2901 Views
  • 2 replies
  • 0 helpfuls

Count number of items on a Request

I want to try something, and not sure what the best approach would be. Today, we have all approvals for catalog items on the item level. But, we have complaints on the fact that approvers get many approvals for one Request.The current process auto-ap...

Resolved! Single Database or Multiple Databases?

Hello,There seems to be some confusion surrounding a ServiceNow instance and the database(s) involved.  Is the instance truly one large database with views or   with all Incident, Problem, Release, Change, Asset, and Configuration management differen...

grussell1 by Kilo Contributor
  • 3028 Views
  • 4 replies
  • 3 helpfuls

Resolved! Check box variable checking via client script

Hi,  I am trying to set a checkbox variable in the service catalog to true when you select a certain item.   My code below:  if (g_form.getValue('og_name') == 'Onboarding'){alert(g_form.getValue('active_directory'));g_form.setValue('active_directory'...

skirby41 by Kilo Explorer
  • 8098 Views
  • 3 replies
  • 3 helpfuls

Resolved! Session has expired

Today a user reported ServiceNow keep drop him off, just stating "Your session has expired, please log in again" (or similar), I found that this is a known issue. Do you know guys if this was fixed? or is there another workaround for that?  Thanks is...

Azanias1 by Giga Contributor
  • 11865 Views
  • 8 replies
  • 0 helpfuls

Cell Edit Mode - 'Security prevents writing to this field'

I'm having an issue where a non-admin user cannot edit a field in cell-edit mode.   They can edit it okay from the record, but not the list.   On double-clicking on the cell, or clicking on the cell and hitting Enter, it just hangs.   Selecting multi...

rushputin by Mega Expert
  • 8844 Views
  • 12 replies
  • 4 helpfuls

Resolved! How to set the default search column on a list view

Hi,  How do I set the default field for the search field for a list view? For example, the sys_user list view search defaults to "for text". How do I set the list view so it defaults to "Name"?  Thanks in advance for your help.

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cmcdevitt1 by Kilo Contributor
  • 4606 Views
  • 3 replies
  • 0 helpfuls

Update user data from AD

Hello,I was wondering if there is a way to update a user record in ServiceNow right after a change have taken place in Active Directory? I was wondering if it can be done in a script so that it can be executed though Java Console or any other way.  O...

General requests

Hello ServiceNow community!  I am looking for ideas, experience and/or advise for the following scenario.In our environment we would like to have a catalog item which will take care of "general requests" such as; a request for a new report, changes t...

aorosb by Kilo Contributor
  • 2328 Views
  • 2 replies
  • 0 helpfuls

Resolved! Can We Search on Data Within Task Variables?

Some of our catalog requests require the user to enter their name (and other important info) into variables that get included in the Request, RITM, and Tasks.   Often times we need to find who the request is for.   However, that information is contai...

ajlabate by Kilo Expert
  • 4606 Views
  • 15 replies
  • 0 helpfuls