ServiceNow License Counts
We are using the Fuji release and attempting to get a license count of the different user roles in Service Now. Does anyone know how I can get this information?
Forum Posts
Activity Formatter Help
I found that in one of the threads we can have the activity formatter in the UI page as you can see belowwith this script UI Macro<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:...
Resolved! Why Gliderecord's getRowCount is not giving accurate result?
Hi All,I'm trying to get the count of the number of features associated with a release. I have written an after business rule on Insert, on the rm_feature table with the below code:(function executeRule(current, previous /*null when async*/) { // A...
Resolved! List view in UI page
Is it possible to bring up the list view in UI page. eg: we have a baseline module , after creating a new baseline we can see the list of entries for a specific condition as shown below is it possisble to bring up these list (CMDB Baseline Entries) i...
Resolved! Call ticket application
We are looking at implementing the Call ticket application as the first step when the user calls into the help desk instead of creating an incident. One of the concerns is that the call ticket is not extended from the Task table. This will prevent us...
Another Corrective Action question
Is best practice for ServiceNow to create your permanent corrective actions as a work task under the problem investigation or under a Known Error record?
Resolved! Apply template using rest api
Hi Is there any way to apply the template on a change using rest api.after querying the JSON output i have reached to below field. Does any one knows how to update this field?"u_template": {"link": "XXX", "value": "yyyy"}
Cancelling Tasks
I need to be able close a TASK w/State of Cancelled and populate the Closed field with date & time. That action in turn needs to close the RITM w/Stage and State of Cancelled and populate the Closed field with date & time. Then that action needs to c...
Resolved! I would like to hide one class of config items on Incident form
When our Service Desk members are creating a new Incident and select the Configuration Item field, I would like to hide the "Epic Ini" class from them in order to reduce the number of unnecessary returns that they see. I am trying to make this work w...
Setting task escalation from Task SLA
I'm sure this is a simple rookie graphical workflow editor mistake, but I'm trying to change the task escalation field from a task SLA workflow. I'm using the "Default SLA workflow" as the base workflow.I see that the Set Values utility doesn't dot-w...
Need help with level of effort/cost/time to deliver event management within my enterprise
Currently looking to stand up Event Management in SN and trying to scope the work. Tying to figure out how to scope things. High level of what we are planing to to- Configure/set up the event management module- Integrate with monitoring systems to en...
Resolved! Reject Change if not approved by planned start date
I need to create a business rule to reject the change if it it not approved by the planned start date/time. I have written the following business rule but it isn't working. I'm new to scripting any help would be great. Thank you!When to run: After Up...
SLA Canceling when pause condition met
Hi All,For P1 incidents ,I have a choice field 'rca_status' which is set to a value from 4 choices based on if a specific attachment file is added to the Incident at the time it is resolved.The script to set the choice field to the value based on a...
Reference Icon click open in new window
Hi,does anyone know how to make the reference icon open record in a new window when it is clicked on? Currently when hovered over, it pops up the record, and when clicked on opens the record in the same window. Unfortunately this loses the record the...
Resolved! How to Configuring Permissions on a Newly Created m2m List
Hello Community,I have just created a m2m list that references other change requests, requests, and requests items to the change_request table.I am able to add CR records in the many-to-many list on the chagne_request table as adminbut when i try to ...
